Restbet FAQ — We've Got Answers

Visit the Register page and fill in your details — name, email address, mobile number, and a password. You'll receive an OTP on your registered mobile to verify your account. Once that's done, you can log in and start exploring the platform. Registration is free and only takes a few minutes.

You must be at least 21 years old to register and play on Restbet. This applies to all players in the Philippines. Age is verified during registration and again during the KYC process before your first withdrawal.

No. Each person is permitted one account only. Creating multiple accounts — under your own name or any other identity — is a violation of our Terms and Conditions and will result in permanent suspension of all related accounts, including any associated balances.

KYC (Know Your Customer) verification requires a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, or voter's ID — along with a proof of address and a selfie holding your ID. All documents must be clear, current, and unedited. KYC is required before your first withdrawal is processed.

Use the password reset option on the login page. You'll receive instructions via the email or mobile number linked to your account. If you're still unable to regain access, contact our support team and they'll assist after verifying your identity.

All transactions on Restbet are in PHP (Philippine Peso). There is no need to convert currencies. Your account balance, deposits, bets, and withdrawals are all displayed and processed in PHP.

Restbet supports Philippine online/mobile banking, direct bank transfers, and local e-wallets. The full list of supported channels is displayed in your account dashboard when you initiate a deposit. All amounts are in PHP.

Most deposits reflect in your Restbet account quickly after the transaction is confirmed on your bank or e-wallet's end. If your deposit hasn't appeared after a reasonable amount of time, take a screenshot of your payment confirmation and contact our support team so they can trace the transaction.

Minimum deposit amounts depend on the payment method selected. The exact minimums for each channel are shown during the deposit process in your account. Always check the current limits before initiating a transaction.

Log in to your Restbet account and go to the Withdrawal section in your dashboard. Select your preferred method, enter the amount in PHP, and confirm the request. KYC verification must be completed before your first withdrawal is processed. Visit our Withdrawal page for full details.

Processing times vary by payment method and whether your KYC verification is complete. Once approved internally, the transfer time to your bank or e-wallet depends on that provider's processing schedule. Check the Withdrawal page for current estimated timelines per method.

Withdrawals can be delayed for a few reasons: pending KYC verification, incomplete account information, or a payment provider processing delay. If your withdrawal is taking longer than expected, contact our support team and provide your transaction reference number so it can be investigated.

Generally, withdrawals are processed back to the same payment method used for the original deposit. This is a standard anti-fraud requirement. If your original payment method is no longer available, contact our support team for guidance on alternative options.

Restbet offers a wide range of games including live casino tables (baccarat, roulette, blackjack), slots, eBingo via the Bingo section, and online poker. The platform covers the game categories most popular among Philippine players. Visit the individual section pages for more detail on each category.

Yes. Restbet is fully optimised for mobile browsers on Android and iOS. You can play directly from your phone or tablet without downloading any app — just visit the site through your mobile browser and log in to your account.

Restbet's casino games and slots use certified Random Number Generator (RNG) technology, meaning all outcomes are determined independently and randomly. No gaming strategy guarantees a win — results are always based on chance. Play within your budget and treat all gaming as entertainment.

Restbet covers sports markets across basketball (including PBA and NBA), football, boxing, volleyball, esports, and international events. Filipino sporting favourites are prioritised, alongside major global leagues and tournaments. Visit the Betting or Bet sections to see current available markets.

Live betting lets you place wagers on events that are already in progress, with odds that update in real time. Availability depends on the specific event and sport. Check the live section within the Betting area for currently active in-play markets.

If an event is cancelled or postponed before it begins, bets on that event are typically voided and stakes returned to your account balance. For events where a portion of play has occurred, settlement may depend on the specific rules for that market. Full details are in our Terms and Conditions.

Restbet uses SSL (Secure Socket Layer) encryption across the entire platform to protect data in transit. Sensitive account actions — including withdrawals and password changes — require OTP confirmation via your registered mobile number. Your personal data is handled in accordance with our Privacy Policy.

An unrequested OTP may indicate that someone has your login credentials and is attempting to access your account. Do not share the OTP with anyone. Change your password immediately and contact our support team to report the incident so your account can be reviewed and secured.

No. Restbet staff will never ask for your password or OTP under any circumstances. If you receive a message — by any channel — requesting these details from someone claiming to be Restbet, treat it as a phishing or social engineering attempt. Report it to our support team immediately.

Restbet provides deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion options. All of these are accessible from your account settings. For a full explanation of each tool, visit our Responsible Gaming page.

Log in to your Restbet account and navigate to Account Settings, then the Responsible Gaming section. From there, you can set daily, weekly, or monthly deposit limits in PHP. A limit reduction takes effect immediately; increases have a short waiting period built in.

Contact our support team directly and request self-exclusion. The restriction will be applied promptly, and you will not receive promotional communications during the exclusion period. If you need urgent help with a gaming problem, reaching out early always leads to better outcomes. See our Responsible Gaming page for more information.

No. Restbet does not guarantee winnings, profits, or any form of return on money wagered. All games and betting markets involve risk, and outcomes are determined by chance or the result of sporting events. Anyone claiming otherwise — including third-party services — is misleading you. Always play within your means and treat gaming as entertainment only.